Customer Support Engineer (US Markets)

Location    USA

Ava is a global technology company with offices in the UK, Norway, and the USA. We exist because we believe that we can create a better, smarter way to deliver security.

We inject intelligence into our approach to security and all our solutions. We help organizations see, understand, and act on their surroundings to protect their people, business, and reputation in real-time.

We founded Ava Cyber in 2016 and Ava Video in 2018 and the two companies merged in 2020 to become a unified security provider with extensive capital investment from Ubon Partners.

Candidate profile

We are looking for an experienced customer technical support engineer with 3+ years of experience in a technical and hands-on customer support role. The job will also involve fairly close interaction with the R&D. You will be an effective communicator, both written and verbal, and have good interpersonal skills. You will be keen to quickly learn new technologies and enjoy working for an energetic fast-moving disruptive company where you really can make a difference every day.  Most importantly you will take great pride in providing the best support service possible for our customers.

This is an opportunity to join a small team and to play a key role in expanding our global support service. Our customer support team will play a critical role in our success,  we want to make Ava Security famous for providing excellent support.

Experience or expertise

Experience or expertise in any of the following areas would be an advantage:

  • Good customer interaction skills ideally working in a 2nd/3rd line technical support role
  • Good understanding of networking and network architecture.
  • Experience working closely with the R&D organization
  • Deep Windows, Linux, and macOS knowledge.
  • Good working knowledge of APIs and scripting.
  • Any experience working with cyber security tools such as firewalls, UBA, SIEM, IPS/IDS, EDR, DLP, and CASB would be an advantage.
  • Experience with video surveillance systems would also be beneficial
  • Experience providing feedback to R&D to make the product more supportable

Offer

  • Full time
  • Attractive salary / equity
  • Visa sponsorship available
  • Additional company benefits based on location